Trust, But Verify (Premium)

Those who believed Apple was somehow "behind" on AI were always missing the point. Apple is well ahead of the AI market leaders in one key way, and it's the one piece that's missing elsewhere: Trust.

Apple's WWDC 2024 keynote was a whopper, with improvements across its vast ecosystem of hardware, software, and services. Some of it–like the long-awaited ability to put icons anywhere on-screen in iOS–were rumored in advance, while others were welcome surprises. But nothing Apple said or is doing matters more than the way it is building on the trust its customers already have in this company and its offerings.

The umbrella term for this work is Apple Intelligence, a wink-wink take on AI. It's described as a personal intelligence system that puts powerful generative models at the core of the iPhone, iPad, and Mac. Which, on the surface, sounds a lot like what Google is doing with Gemini, Android, and ChromeOS, or what Microsoft is doing with Copilot, Windows, and Microsoft 365. But the differences between AI–artificial intelligence–and Apple Intelligence are stark.

Aping the "people at the center" marketing that Microsoft brings back every few years, Apple Intelligence addresses a key issue with existing AI chat tools like ChatGPT or Copilot, which use "world knowledge" but know very little about the user. It "draws on your personal context" that's helpful and relevant to you. It ...

Wait a second.

That sounds an awful lot like Microsoft Recall, doesn't it? That unfairly maligned feature in Copilot+ PCs that was never a privacy issue but for one thing: It's made by Microsoft, which no one trusts. And Microsoft never explained it correctly, despite the obvious need ... until it did. The changes Microsoft made to Recall were minor, and mostly addressed privacy-related dark patterns and not the fake security issues some so-called security researchers raised. But the damage had been done. No one trusts Microsoft. And Recall, as a result, is tarnished.

So what about Apple Intelligence? Aside from the obvious–more people trust Apple than trust Microsoft–what really differentiates what Apple is doing from what Microsoft is doing?

A couple of things. Clear communication, always key, and an Apple strength. And, as important, it's not taking its relationship with its customers for granted, as Microsoft does. It knows that trust is tenuous and can be destroyed at any time. And so it is being explicit about why customers should trust Apple Intelligence.

Forget about the capabilities. Yes, Apple Intelligence is deeply integrated into the Apple experience across the devices and apps you use every day. Yes, there are on-device language models that make it all work. But all that is obvious. What matters is trust.

When you make a request, Apple Intelligence determines whether it can be processed on-device. If it can, it is, and what happens on your iPhone (or whatever device) stays on your iPhone. But if it needs greater ...