Apple Expands Self Repair Diagnostics Tool to Europe and Highlights its Device Longevity Efforts

Apple announced yesterday that it was expanding the availability of its Apple Diagnostics for Self Service Repair tool to 32 European countries. The diagnostics tool first launched in the US back in December to give users of Apple devices the same possibilities for troubleshooting issues as Apple Authorized Service Providers and independent repair providers.

“Customers can access Apple Diagnostics to better understand whether their product needs repair,” the company explained. “They can begin the session on a second product and check the status and performance on the device that may need repair. After beginning the session and following the onscreen prompts, customers will know whether their products need repair and which parts need to be replaced.”

Apple’s new diagnostics tool currently supports iPhone, Mac, and Studio Display models, and it reflects the company’s efforts to make its products more durable. Yesterday, Apple also published a white paper detailing how it’s increasing device longevity via software support and expanded access to repair options. And according to the company, that’s why Apple products hold their value longer than other devices.

“In many of our key markets like the US and within Europe, iPhone retains at least 40% more of its value compared to Android smartphones, with the valuation difference increasing for even older models of iPhone,” Apple explained. The company also mentioned that hundreds of millions of iPhone users own secondhand devices and that hundreds of millions of iPhones are still in use after more than 5 years.

In this white paper, Apple also revealed that it will soon offer better support for third-party displays and batteries used for repair. Later this year, consumers will be allowed to activate True Tone on devices with third-party displays. This feature intelligently adjusts the color and intensity of a display to match the ambient light, but Apple had disabled it on third-party displays as it requires precise calibration to deliver the best results. Lastly, Apple also plans to display battery health metrics for third-party batteries later this year.